Client Commitment

Client Commitment

Whether you visit for 2 hours or 2 months, you deserve the best experience we can offer - delivered above and beyond our promises.

We believe all our clients are unique. Whether you are visiting us for 2 hours or 2 months, and whether you are an individual traveller popping in, a trainee guide here for a season or a long-term tourism partner, you and your clients deserve the best experience that we can offer. We aim to deliver above and beyond our promises, and to have fun along the way.

  • Aim to deliver above and beyond our promises
  • Long-term relationships built on trust, openness and honesty
  • Operations planned for self-sufficiency to an Arctic standard
  • Multiple channels for client feedback, reviewed regularly

Long-term relationships

Happy return customers validate our ethos while enhancing the value of our product, and of the region, to the tour operators who bring their customers here. Wherever possible we love to build long-term relationships based on trust, openness and honesty, since these let us really understand a client's needs, systems and personal approach. Feedback is always welcome at any level: it provides our quality assurance, helps us improve and drives our business development.

Prepared for the Arctic

Clients are made aware of the need to be prepared for severe, changeable weather in an inhospitable and potentially dangerous environment. Clients and staff alike need to know their own capabilities, the dangers the Arctic poses, and how to act accordingly, so activities are always planned with safety in mind. We operate without the expectation that a rescue service is available, planning for self-sufficiency through sound planning, quality equipment to an Arctic standard and trained personnel.

Always listening

We work hard to make our responsible travel philosophy apparent in everything we do. Clients with suggestions on how this, or any other aspect of our business, could be improved can reach us through frontline employees (client-liaison people on safari), tour leaders, customer feedback questionnaires, our website's guestbook, travel forums and Facebook pages. These are reviewed regularly and trends identified.