FAQs about Booking

What type of insurance will I need?

Anyone from an EU country travelling within the EU should take out their own E111 policy before leaving home. This entitles you to the same level of health care as native Finnish people enjoy. If you want to claim expenses back in their entirety, you must have insurance covering medical expenses, mountain search & rescue, personal accident, money & documents, travel delay, personal liability, legal expenses & cancellation. Check that they specifically cover dog sledding and any other activities you may be taking part in during your holiday.

What is your Cancellation Policy?

The customer has the right to transfer the package to an alternative customer, free of charge.

Cancellation over 30 days prior to departure: if the full sum has been paid, all but the 30% deposit will be refunded. Cancellation 30 to 20 days prior to departure: 50% of the full cost of the tour shall be refunded. Cancellation 20 to 0 days prior to departure (or failure to meet up for departure): no refund.

It is your responsibility to ensure that we for sure know about your cancellation request — simply sending an email is not enough; you need to also get a response from us if you are hoping for a partial refund.

What are your minimum and maximum group sizes?

For the 2 and 3 day safaris, 2 people are needed at minimum for a trip to go ahead, and for anything longer we generally run with a minimum of 4 people. If you specifically want a private safari, we normally charge for 4 at minimum (or a full safari during the busiest weeks).

Most wilderness cabins can comfortably accommodate 6 individuals (although our Palojoki trappers cabin can take 8). Hence, 6 is generally the maximum on the individually booked longer tours. Larger family groups (up to 9 pax) who are happy with a little less personal space can be accommodated upon request, although it might limit the route and cabin options.

Can we make a private or group booking?

It is absolutely possible to book a private safari or request a higher guide:client ratio, giving us more flexibility to tailor the product to you (cabin types and sizes, terrain, total days on the tundra vs in the taiga). For private tours we charge for a minimum of 4 pax in the non-peak season (the last two weeks of the season) and 6 pax through the rest of the season. You can make a private booking at any time by booking the equivalent of 6 places on any multiday tour.

Is it a good idea to take children on safari?

Children who are used to being active, outdoors and pleasant in the company of adults are welcome to come on safari with us. We have had children as young as 7 sled to our overnight wilderness cabin and children as young as 12 take part in our 5-day wilderness tour. You need to know your child's interests and capabilities well, and consider the timing carefully — we are much more likely to agree to take a child in April than in February when conditions are a lot less extreme.

Who will guide us, in what language, and what's not included?

Either Anna or one of the Hetta Husky guides will greet and guide you. Within our guiding team we generally have fluent (native) Finnish, English, German and French speakers, and fairly often Dutch/Flemish, Spanish and Russian speakers. For shorter tours we need to know in advance of any language requirements.

Not included: travel insurance, miscellaneous expenses, alcoholic drinks, souvenirs, and optional extra activities like reindeer or snowmobile safaris on your free days (although we can help you organise these at no extra cost).